Effective Date: [08/05/2026]

The Milk Pod Returns & Refunds

The Milk Pod coffee creamer pods purchased on themilkpod.com are not eligible for returns or exchanges. Because The Milk Pod is a food product, we are unable to accept returned product, whether opened or unopened, for reasons of taste, preference, or change of mind, due to food safety and quality control standards.

Damaged or Defective Pods

If your pods arrive damaged or defective, please contact us within 72 hours of delivery at hello@milk-pod.com with:

1.    Your order number

2.    A description of the issue

3.    Photo evidence of the damaged product and packaging

Once reviewed and approved, we will issue a replacement shipment at no additional cost — no return of the damaged product is required.

Wrong Product Received

If you received the wrong item, contact us within 72 hours of delivery at hello@milk-pod.com with your order number and a photo of what you received. We will ship the correct product to you at no additional cost. There is no need to return the incorrect item — for food safety reasons, please discard or donate it.

Lost or Missing Shipments

If your tracking shows no movement, or shows delivery but you have not received your order, contact us at hello@milk-pod.com within 7 days of the expected delivery date so we can investigate with the carrier. Once confirmed lost in transit, we will send a replacement shipment at no additional cost. If a replacement is not available or not preferred, a refund may be issued instead.

What's Not Covered

•       Change of mind, taste preference, or buyer’s remorse

•       Products that have been opened and consumed, beyond what is needed to document a defect

•       Delays caused by an incorrect shipping address provided by the customer

•       Packages confirmed as delivered by the carrier

Order Cancellations

If you need to cancel or modify an order, contact us at hello@milk-pod.com as soon as possible. Once an order has been submitted to our fulfillment partner for processing, we may be unable to cancel or change it.

Resolution Timeframes

•       We aim to respond to all refund and replacement requests within 24 hours on business days.

•       Approved replacement shipments ship within [INSERT # — e.g. 2–3] business days.

•       Approved refunds are typically processed within 5–7 business days, though your bank may take additional time to post the credit.

Contact Us

The Milk Pod, distributed by Krüger North America, Inc.

Email: hello@milk-pod.com